On completion of your course registration and payment, you will receive the Course Activation e-mail within 24 business hours if you meet the registration requirements of the TESOL / TEFL Program* you enrolled in.
*TESOL / TEFL program refers to your core TESOL / TEFL course (120-hour, 168-hour or 250-hour) plus any combination of specialist courses (TEYL, TBEC, IELTS, TEO) that might have been purchased at a discounted price at the time of enrolment.
If you would like to withdraw from your TESOL / TEFL program prior to the course deadline in your Course Activation e-mail, please contact us at
admin@ontesol.com to confirm refund eligibility.
Full Refund Policy (Minus 3% Processing Fees)
If you withdraw from your TESOL / TEFL program prior to OnTESOL activating your student account and sending the Course Activation e-mail, you will be eligible for a full refund minus a 3% credit card processing.
Partial Refund Policy – Maximum 50% Refund Option
If you withdraw from your TESOL / TEFL program within the first 7 days (168 hours) of the start date in the Course Activation e-mail and without having previously submitted your first assignment (120- hour Advanced TESOL, 168-hour Hybrid TEFL, TEYL, IELTS, TBE, TEO courses) or exam (250-hour course) to your tutor, 50% of your tuition fee will be refunded within 10 days.
$0 Refund Policy:
You will not be eligible for a refund on any of the modules and specialist courses you didn’t access if you withdraw after the first 7 days (168 hours) of the start date in the Course Activation e-mail. Even if you are within the first 7-day (168-hour) limit, you will not be eligible for a refund if you withdraw after submitting the first assignment (120- hour Advanced TESOL, 168-hour Hybrid TEFL, TEYL, IELTS, TBE, TEO courses) or exam (250-hour course) to your tutor.
You will not be eligible for a refund on any of the modules and specialist courses you didn’t access if your Academic file is marked as Not Complete or Failed Course.
No exception to the Cancelation, Refund, and Deferment Policy will be granted based on misunderstanding a professional designation and its requirements. It is the student’s responsibility to understand the requirements for any of the following professional designations before enrollment:
OnTESOL’s 120-hour Advanced TESOL certificate, 168-hour Hybrid TEFL certificate, and 250-hour TESOL Diploma; TESL Canada Professional Standard 1 and 2 Certificates; and, TESL Ontario CTESOL. If any confusion arises, the administrative staff is available at info@ontesol.com or through the Request Callback button to answer all of the applicant’s questions and to describe the different professional designations and their requirements prior to the student’s enrolment and payment